Citrix Receiver Not Working? Here's How to Troubleshoot and Send Feedback

Are you experiencing issues with your Citrix receiver not working properly? Don't worry; we're here to help you troubleshoot and send feedback to Citrix so that they can improve their product.

To start troubleshooting, click on the Citrix Workspace app icon in the system tray and select Troubleshooting. From there, you'll have several options to choose from:

* Click Ok to use the default mail app in your system.

* You can send the feedback report to Citrix using the following options:

+ Zip file containing log files, issue description as test files, and attachments.

+ The maximum file size allowed for all attachments including the log file is 20 MB.

To add attachments that describe your issues, such as screenshots or screen recordings, click Choose file and then select the relevant files. Ensure that the log files are displayed next to Capture my issue.

For capturing logs, you can either:

* Click Start collecting logs and then reproduce the issue to collect the latest logs.

* Or, if you're not able to reproduce the issue, click Collect existing logs.

Add any additional details about your issue in the Tell us more field. Then, click Capture my issue.

If you're unable to troubleshoot the issue yourself, you can submit feedback to Citrix using the Send feedback option. This feature allows you to inform Citrix about any issues that you might run into while using Citrix Workspace app.

Starting from version 2309 of Citrix Workspace app, the Troubleshooting option is introduced to improve user experience and make it easier to troubleshoot issues.

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